Shanghai customs introduces innovative "Buy and Verify" tax refund model for international travelers.

上海海关为国际旅客推出创新的“购后即验”退税模式。

On the morning of October 22, a Canadian traveler purchased two handicraft items at a tax refund store located in the isolation area of Terminal 2 at Shanghai Pudong International Airport. With the assistance of store staff, the traveler used an "Intelligent Traveler Self-Service Terminal" to apply for customs tax refund verification.

10月22日上午，一名加拿大旅客在上海浦东国际机场2号航站楼隔离区内的退税商店购买了两件手工艺品。在店员的协助下，该旅客使用“智能旅客自助终端”申请了海关退税验证。

Customs officials at Shanghai Pudong International Airport conducted a remote review of the traveler's submitted tax refund application and valid identification documents, utilizing the new "Buy and Verify" tax refund model for international travelers. The verification process was completed in just 10 seconds.

上海浦东国际机场的海关官员利用新的“购后即验”国际旅客退税模式，远程审核了旅客提交的退税申请和有效身份证明文件。验证过程仅用了10秒钟就完成了。

Under the previous tax refund process, international travelers eligible for refunds had to present relevant documents and purchased items at the customs declaration counter before entering the isolation area. Additionally, those who made purchases in the tax refund store located in the isolation zone had to make a "return trip" between the boarding gate and the customs counter, which disrupted their shopping and waiting experience.  The new model builds on existing tax refund services by collaborating with banks and shopping malls to pilot a three-step approval process: "Preliminary Product Review + Remote Verification + Receipt Review." Equipped with high-definition audio-visual communication self-service devices and user-friendly software, travelers can now complete all tax refund procedures without leaving the isolation area, eliminating concerns about missing their flights while processing refunds.

在之前的退税流程中，符合条件的国际旅客需要在进入隔离区之前，在海关申报柜台出示相关文件和购买的商品。此外，那些在隔离区内的退税商店购物的旅客需要在登机口和海关柜台之间进行“往返”，这打乱了他们的购物和等待体验。新模式通过与银行和购物中心合作，试点三步审批流程：“预审商品 + 远程验证 + 收据审核”。配备有高清音视频通信自助设备和用户友好的软件，旅客现在可以在不离开隔离区的情况下完成所有退税手续，消除了在处理退税时错过航班的担忧。